Our Services

At Kadoa, we pride ourselves on offering personalized hospitality management services that can help you grow and succeed.

The areas of expertise of our management team and consultants include:

Operations
Sales and Marketing
Revenue Management
Branding and Positioning
Asset Management
Food and Beverage/Restaurant Management

Operations

We are a game changer in the international and local hospitality industry. With our strong business development DNA, we challenge the status quo, and turn hotels, resorts and restaurants into leaders in their local market. By incorporating ourselves into your company structure, we take on the responsibilities of managing the strategies and operations of your business. Forget about the traditional industry approach, we turn your assets into a winning success story. Kadoa is a specialist company in turning around lodging properties into high performing assets. We can help develop and implement your SOP`s. The success of our formulas lies in its hands-on approach . As every hotel and restaurant has its own personality, we closely collaborate with our clients tailoring the management style to match the characteristics of their hotel or restaurant.

Our unique approach is as follows:

We analyze the status quo and the clients vision, giving advice on external and internal opportunities. Laying out the project scope on which department will be covered first, creating a timeframe of implementation. Assessment of resources and capabilities to reach the goal are taken into consideration.
Project scope is implemented by our team of experts, specialized in the key disciplines required to turn your assets around. We focus on Front Office, F&B, Spa, Banqueting, Revenue Management, Sales, Marketing, Distribution, Accounting, Purchasing, Logistics, Housekeeping and Restaurant Management. Every involved team member will be thoroughly trained to ensure new standards and workflows are met, and can directly be put into practice without any bottlenecks. Full documentation on the SOPs will be provided for easy reference available to the team.
What sets us apart from other consulting and management firms? We go the extra mile in making sure your hotel or restaurant runs smoothly and continue to provide optimized solutions to guarantee "no stones are left unturned". Pre-determined KPIs are set for the client for simplified tracking of performance. Frequent follow-ups depending on the client's needs to re-asses new opportunities and analyze KPIs to steer the hotel or restaurant into the right direction can be considered. Further training can be provided to new staff and development to match new services further down the lifecycle.
With a high emphasis on the aspects of optimizing and/or re-structuring your operational procedures, we fully cover every single step in turning your services and products into an efficient and highly profitable business operation, with the added advantage of continued expert support from our extended management consulting services.

Sales and Marketing

Kadoa is a driving force in sales representation, marketing and promotion for independent hotels, resorts, guesthouses and restaurants alike. We offer our clients:

International and Local Presence
Strong Online and Offline Reach

With our distribution and marketing platforms, and our revenue management tactics, we put our clients in front of their target market. We partner with many marketing companies. Their dynamic, well trained and specialized team members eagerly await to work with any hotel/resort and restaurant, to creatively ensure that the mission and vision of any organization becomes a success, offering not just a standard poster but other creative ways of advertising business.

Through our network of sales representatives across Trinidad and Tobago, and the International Hotel Market we can assist you in driving more business to your hotel and resort. Whether you need to attract corporate travel, be included in the multi-nationals preferred hotel programs or be included in the principal tour operator brochures, we can support your hotel and resort with sales representation.

With our local representative presence, we have access to thousands of corporate travel buyers, travel agents, tour operators, meeting and conference planners, and many international companies and national organizations.

We will conduct personal site visits to travel agencies, business travel management companies or the Managing Director's PA - on a regular and consistent basis, to build long term relationships. We have the aim to place your hotel, resort or guesthouse on the preferred listings for all such sectors, including corporate programs and family packages.

Revenue Management

We can help you to optimize the revenue results of your hotel. With our team of remote revenue managers we uncover the hidden revenue potential of your assets. We have developed in-house best practices in hotel yield and distribution strategies for any type of hotel, resort or guesthouse. We have a long history of growth results with our innovative and proven methodology.

We look beyond only top line revenue, and incorporate cost of distribution into our strategy mix. We also focus on hidden gems of your property, turning them into wedding destinations and couple retreats, resulting in an increase in hotel/resort revenue. Our Yield Outsourcing Specialists will focus to also optimize the Gross Operating Profit (GOP).

Our team of revenue management consultants has a strong business development DNA, and aims to challenge the status quo. Our drive is to turn your hotel into a local market leader with our proven methodology. We have an extensive international experience in both the hospitality travel & tourism industry, and leave no stone unturned to increase your top line revenue and bottom line profit. Our experts will restructure and incorporated into your hotel, resort or guesthouse, managerial structures and operate as the lead team. And we will take on the responsibilities and duties of revenue management and business development becoming the new executive management. We will be implementing best practices, proven techniques and the latest travel distribution developments, especially in the local market. To achieve these goals, we will perform the following tasks:

Market Analysis and Segmentation
Competitor Analysis
Customer Behavior Analysis
Historical and Current Data Analysis
Yield Management
Revenue Performance Forecasting
Daily and Monthly Reporting
KPI Tracking

And we will provide you with comprehensive reporting, to make sure you are fully in the loop and have full insights in the pricing and distribution strategy of your hotel:

Daily Pick-up Report
Monthly Analysis Report
Distribution Strategy Updates
Weekly Summary Report

Branding & Positioning

As part of our hotel/resort management services, we assist our hotel investment clients with hotel concept development services. With years of experience and having been at the forefront of innovation in the international and local hospitality industry, we create unique and original lodging concepts. We work together with various design studios to make your hotel stand out and become a lifestyle destination. To manage a repositioning or new hotel/resort project properly, it is fundamental to have in-depth industry knowledge and insight. We ensure that the design and architecture is well aligned with the actual business and translate into feasible and efficient operations. Our team of hotel professionals is at your disposal to turn your new hotel/resort into a winning success formula. A concept that truly stands out, offers more than just a bed. Hospitality is about people and experiences. It needs to connect with the guests on an emotional level. It requires DNA, not just nice looking furniture. If done right, a great hotel concept can outsmart even the most established players.

Kadoa is a game changer in the hospitality industry in Trinidad and Tobago. If you are looking for a company that can give your hotel, resort or guesthouse that special edge to outperform local competitors, you are in the right place. We aim to challenge the status quo, and turn your property into market leaders.

Asset Management

The focus of hotel/resort asset management has shifted from a sole focus of cost control to optimizing both top line revenues and bottom line results. At Kadoa Resorts we provide recommendations and/or practical action steps to maximize returns and improve asset value in hospitality properties. Through pro-active participation in your hotel/guesthouse business we enhance operating performances and results, manage cash flow, optimize capital expenditure in order to increase property profits and value. Our approach is always to focus on hotel value enhancement and maximize the performance of the hotel asset. This will include:

Rooms + F&B Operations
Sales + Marketing
Finance + Cost Control
KPI Analysis & Benchmarking
GOP & EBITDA Analysis
Cash Ratios, Debt Positions
Strategic FF&E Planning

Food and Beverage Operation

The Food and Beverage Department is one of the most important areas in any hotel/resort. Our team provides F&B operations and delivers excellent guest experience. Our staff successfully undertakes the mission of making your hotel/resort the best choice for delicious food and amazing cocktails. We forecast, plan and manage all F&B orders, staff and finance. With out mark up of well experienced restaurant managers, the goal can only be to maximize sales and revenue through customer satisfaction and employee engagement. We offer:

Private personalized Chef/Banquet Services
Preserve excellent levels of internal and external customer service
Design exceptional menus, purchase goods and continuously make necessary improvements
Identify customers needs and respond proactively to all of their concerns
Establish targets, schedules, policies and procedures
Food/Beverage Sales Results

We are inventive thinkers that offer an approach to hospitality from the highest level of strategy down to the deepest level of detail.

Our Services

Kadoa provides a fully-integrated operating platform that has extensive support and resources for all facets of hospitality, hotel and resort operations.